|Frequently asked questions|
|» Click on the question to see the answer.|
|· I forgot / lost my password!|
|If you lost or forgot your password please click the login button and the lost password link afterwards. Enter your email address in the following form field and an email with your customer data and activation code will be send to you.|
Follow the instructions described in this mail and a new password will be created for your account.
|· What is the CVC number on my creditcard?|
|CVV is a new authentication procedure established by credit card companies to further efforts towards reducing fraud for internet transactions. It consists of requiring a card holder to enter the CVV number in at transaction time to verify that the card is on hand.The CVV code is a security feature for "card not present" transactions (e.g., Internet transactions), and now appears on most (but not all) major credit and debit cards. This new feature is a three- or four-digit code which provides a cryptographic check of the information embossed on the card. Therefore, the CVV code is not part of the card number itself.|
The CVV code helps ascertain that the customer placing the order actually possesses the credit/debit card and that the card account is legitimate. Each credit card company has its own name for the CVV code, but it functions the same for all major card types. (VISA refers to the code as CVV2, MasterCard calls it CVC2, and American Express calls it CID.)
The back panel of most Visa/MasterCard cards contain the full 16-digit account number, followed by the CVV/CVC code. Some banks, though, only show the last four digits of the account number followed by the code. To aid in the prevention of fraudulent credit card use, we now require the 3 or 4 digit code on the back of your credit card. When you submit your credit card information your data is protected by Secure Socket Layer (SSL) technology certified by a digital certificate.
|"SSL" is short for "Secure socket layer", it means an encrypted connection between you PC and the online shop. You may find a small icon in the URL bar or beneath you browser main window to make sure you are using an encrypted connection.|
|· Where do I find information on shipping costs for my country?|
|There´s a special page with information on shipping costs and payment methods, click here for further details. Please note that information given on that page depends on settings made to shop configuration by the shop owner.|
|· I don´t receive any email from the shop - what to do?|
|First make you used a correct and fully working email address. A further problem might be the use of spam filters installed on your PC or used by your email provider. In this case make sure emails sent by the shop are not marked as spam and add the corresponding email address to your whitelist.|
Sometimes the mail delivery might be delayed due to technical problems on the way to your email provider.
|· Where can I get information on the status of my order?|
|If this functions was enabled by the shop operator you simply have to log in with your email address and password and check orders by clicking here.|
Below your personal data you find all your orders so far. Click on the order number for full details and ordered items.